It’s likely as a consumer that you have been billed for erroneous or incorrect charges. It’s usually difficult to find a customer service phone number, speak with a real person, and get any charges reversed, even if it was the company’s fault. These frustrating experiences leave you feeling powerless as an individual up against a large corporation.
These companies thrive on intimidating consumers to quiet their complaints. Unfortunately when consumers reach “dead ends” in the company’s chain of command they give up trying.
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